Industry Experience
Kathleen formed K.Robi & Associates, LLC in June 2004. She is a dedicated property and casualty insurance professional with significant management experience throughout the United States and Canada. With over 30 years’ experience, she has a proven track record of leading claims organizations dedicated to industry best practices. Having worked for multiple companies, Kathleen possesses a wide range of insurance business and coverage knowledge, including large specialized commercial business, main street business, and standard and non-standard personal policies.
She served as Vice President, Claims and Operations at DaimlerChrysler Insurance Company from 1994 to 2004. There she was responsible for claims, litigation management, underwriting processing and systems throughout the United States and Canada. She led DCIC to ISO 9001 certification through process design and documentation.
Kathleen has also held the position of Vice President of Claims for Bankers & Shippers, a subsidiary of Travelers specializing in non-standard auto and property, from 1991 to 1994. From 1987 to 1991 she was Vice-President of Claims for Tri-State Insurance Co., a member of the W.R. Berkley Group concentrating on grain elevators and schools in the mid-west.
Project Examples
-
Established annual defense legal contracts for successful litigation expense management.
-
Designed and implemented Employment Practices Liability claims process incorporating loss control, a hot line and underwriting standards.
-
Led an inter-department team to establish internal controls documentation and obtain ISO 9001 certification.
-
Implemented Canadian Privacy compliance processes.
-
Streamlined the Catastrophe Adjusting Process, resulting in nationwide 24 hour on-site service.
Industry Contributions
Kathleen has actively served on numerous national insurance boards and committees throughout her career. Currently she is on the CPCU Society Regulatory & Legislative Section Committee. Prior to this, she served on the Board of Governors, the Budget and Finance Committee and chaired the Claims Section Committee. She is past Claims Executive chair and vice chair for the former NAII, now the PCIA. She has also served on the NICB Board of Governors, ISO’s Claims Advisory Council and the Arbitration Forum Board.
She has written articles for the Claims Quarterly and the Claims Magazine, where she is a member of the editorial board. She has spoken throughout the United States on various claims topics including Litigation Management, Process Redesign, Best Reserve Practices and various coverage issues.
Education
Kathleen earned her B.A. from Western College, studied at the graduate level at the University of Illinois and Miami University, and completed executive courses at the University of Michigan, Wharton Business School, Salve Regina University, National Leadership Institute, Center for Creative Leadership and the Personnel Decisions International.
She has also earned the designations of CPCU (Chartered Property Casualty Underwriter), ARM (Associate in Risk Management) and AU (Associate in Underwriting).
